Help Center

Help

If you are having trouble using Ontools, the checklist below solves most issues in seconds.

Quick fixes

• Use the full link: copy the complete URL from the share button, not a partial text.
• Try again: paste the link again and click Download once more.
• Check if the post is public: private or restricted content may not be accessible.
• Update your browser: use the latest Chrome/Safari/Firefox.
• Clear cache: if you see old results, refresh (Ctrl+F5) or try incognito.

Common reasons a link fails

• The post was deleted or expired
• The account is private
• The content is region-restricted
• The platform changed the link format

If you still need help, contact support: