Help Center

Welcome to the OnTools Help Center — your quick guide to how OnTools works, privacy and file handling, troubleshooting, and getting support.

If you don’t find what you need, contact us anytime: support@ontools.site

Quick Start (How OnTools Works)

Most tools follow the same workflow:

Open a tool from /tools/ or a category page
Add your input (image/file/text/values)
Adjust options (size, format, quality, etc.)
Preview and export your output

Tip: For the best results, start with the original file and avoid multiple re-exports (especially for compressed formats).

Privacy & File Handling

Do you upload my files to your server?

In most cases, no. Many features process files directly in your browser, meaning your files are not uploaded.

If a future tool requires server-side processing, we will clearly state this on that tool page before you use it.

Do you store my images or text inputs?

We do not aim to store your files. When processing happens in your browser, files never leave your device.

We may keep limited anonymous logs for security and performance (for example, request volume and error counts), but not your file contents. For more details, see our Privacy Policy.

Tool Compatibility

What image formats do you support?

Most image tools support:

JPG / JPEG
PNG
WEBP

Some tools may have limits depending on your browser/device capabilities.

Troubleshooting (Fast Fixes)

A tool is stuck on “Loading tool…”

Try the following:

Refresh the page (Ctrl+R / Cmd+R)
Hard refresh (Ctrl+F5 on Windows)
Disable ad blockers temporarily to test
Try another browser (Chrome, Safari, Edge)
Try Incognito/Private mode (helps rule out extensions)

If the issue continues, email: support@ontools.site with the tool URL and your browser/device.

My download button doesn’t work

Common fixes:

Refresh and try again
Check that your browser allows downloads
On mobile, confirm you have enough free storage
Clear browser cache and reload
If you’re using a VPN, try disabling it briefly

When emailing support, please include:

Tool name + URL
Device/browser (example: Windows Chrome, iPhone Safari)
What you tried
Email: support@ontools.site

Why does the preview look different from the downloaded file?

Previews may be scaled or compressed for display (especially on mobile). The downloaded file is generated from your selected settings (size, format, quality). If precision matters, always verify the final downloaded output.

Frequently Asked Questions

1) Do I need an account to use OnTools?

No. OnTools is free to use and does not require registration or login.

2) Can I use OnTools outputs for commercial work?

Yes. You may use outputs for personal or business projects. You are responsible for verifying that the output matches your needs, especially for professional workflows.

3) Why does a tool say “This tool UI is not implemented yet”?

That message means the tool page exists, but the interface is currently under development or being updated.

If you see this message on a tool that should be working, email us with the tool URL: support@ontools.site

4) Do you use cookies?

OnTools may use cookies for essential functionality, analytics, and (where applicable) advertising. You can manage cookie preferences through your browser settings and any consent options we provide.

Requests & Bug Reports

Request a new tool

We welcome suggestions. Email us with:

The tool idea
What problem it solves
Example input/output (if possible)

Email: support@ontools.site

Report a bug

Please include:

Tool name + URL
Steps to reproduce
Device and browser
Screenshots (if possible)